Buyer Beware!
Started Dec 4, 2007
Strengths: It's a good value on paper...
Weaknesses: ...unless yours has a problem.
This TV looks good on paper, but watch out if you have a problem! Mine worked great, for the first few hours, before it developed severe problems- two large blocks (2inx8in) on opposite sides of the TV burned out. That's obviously a problem, but things do go wrong sometimes... I called Panasonic service to set up the repair, and that's when things went downhill.
We waited around all day for the scheduled in-home repair, but the tech didn't show up until late in the evening. He came to move the 123 lbs. set alone, then threw it in the back of his pickup. Two weeks after this, the latest information is that they're waiting for authorization from Panasonic to replace the entire screen, and after that happens it will take at least a week for shipping before repairs can begin.
Working with Panasonic's customer support has been a painful experience. After four calls and two failed promises to call me back, they want me to go through a week long process to even get the case escalated to management.
For a $2,200 TV, this is totally unacceptable. Panasonic's TVs may look like a good deal on paper, but my experience has shown buying one is taking a big risk on a company that doesn't stand by it's products. If I were you, I would seriously consider a different option.
Report this as inappropriate





Rated 