In December 2008, I stupidly bought a Samsung printer. From day one, the paper jammed. Problem got progressively worse.
I called Samsung Canada Customer Service or rather I tried to. Busy busy busy. If i got through I would be put on hold and/or transferred only to be cut off - again and again. And every time I was asked to repeat all information. It took two weeks before I reached someone in "Tier Two" Customer Service. The significance of reaching that level
Jun 13, 2009
Bye Bye Samsung
In December 2008, I stupidly bought a Samsung printer. From day one, the paper jammed. Problem got progressively worse.
I called Samsung Canada Customer Service or rather I tried to. Busy busy busy. If i got through I would be put on hold and/or transferred only to be cut off - again and again. And every time I was asked to repeat all information. It took two weeks before I reached someone in "Tier Two" Customer Service. The significance of reaching that level