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Date Reviewed: 11/20/2009
christiosborn86 from unknown Member Since: 11/11/2009 View Member's: Reviews	They were great to work with. I contacted them by chat because I needed help choosing a carry bag. They showed me the Reisenthel bags and I just love it! Thanks again.	Overall Rating
Date Reviewed: 11/18/2009
chemboy from MI Member Since: 08/22/2003 View Member's: Reviews	Great product at a great price! If every merchant were like this, I'd be broke.	Overall Rating
Date Reviewed: 11/14/2009
joanna.jackson from unknown Member Since: 10/29/2009 View Member's: Reviews	So far, this has been a good shopping experience, but I have yet to receive the item, so I cannot give a complete opinion.	Overall Rating
Date Reviewed: 11/10/2009
stevensjj from unknown Member Since: 11/01/2009 View Member's: Reviews	Excellent so far. Easy to order and a great price. Our order arrived fast with no problems.	Overall Rating
Date Reviewed: 11/09/2009
RJMoss from unknown Member Since: 11/09/2009 View Member's: Reviews | Lists	(Edited November 11th by RJMoss)  The Web site was easy to use! Simple ordering and a great price. Very fast delivery. Everything was correct. I used Qualitymatters.com after I had gone to (a big appliance store that begins with the letter S) and was totally ignored while shopping for a Grill to purchase... The store was almost empty at the time and after spending an hour wishing I could get some customer service, I left and decided to look online and discovered Qualitymatters! The grill arrived fast and for a great price.	Overall Rating
Date Reviewed: 10/21/2009
RipOffAlert from CA Member Since: 10/21/2009 View Member's: Reviews	(Edited November 10th by RipOffAlert)  QualityMatters.com was alerted within twenty four hours of receipt of merchandise that the merchandise was damaged. Contrary to their published return policy, QualityMatters.com refused a refund or exchange. I think Quality Matters actually sold me a refurbished model as there were minor blemishes and the way the unit was packed looked anything but like it came from the manufacturer. Misrepresenting their return policy and selling used merchandise as new are things a reputable retailer would never do. I would never buy anything from Quality Matters again. They are a total rip off! Stay away from QualityMatters.com. They are unethical and not trustworthy. Retailer Response (11/09/2009): We would like to set the record straight on this situation. We treat all customers fairly and with respect. Our 30 day return policy is better than many of our competitors. This customer received his product on July 13th but did not report his desire to return the product until October 8th, nearly 3 months later. This was a full 2 months after the end of the return policy and the product had been removed from the box and used. We did everything we could, within reason, to assist this customer. We offered to have the unit replaced under the manufacturers warranty if it was not working properly but the customer refused. There was nothing more that we could do to help him at that point. Our reviews show that we are honest, ethical and dedicated to superior customer service.	Overall Rating
Date Reviewed: 06/12/2009
Minkybut from VA Member Since: 06/12/2009 View Member's: Reviews	I searched online for a company that sold Bradley Smokers wood bisquettes and offerd free shipping. Quality Matters came up. So I purchased two of the items totaling $95.80, no tax, free shipping. I even printed out the receipt of which I have reflecting this. I then get notice from Quality Matters that they will not ship these items free unless I have purchased a $350 Bradley smoker! Thats just not right. Retailer Response (07/28/2009): The issue you refer to was because you attempted to use a coupon code improperly. As we explained at the time that the time of purchase, there is no free shipping on Bradley accessories alone. The Bradley product pages clearly state “Order a Bradley Smoker Plus One Or More Accessories and Receive Free Shipping Off Your Entire Order! Use Coupon Code \"RCACC\" During Checkout”. Unfortunately we are unable to offer free shipping on the accessories alone as we have them priced very low.	Overall Rating
Date Reviewed: 02/03/2009
CaptainDae from unknown Member Since: 10/27/2008 View Member's: Reviews	Ordering was a little painful due to one error I needed to correct. The system then created multiple errors by resetting information I had already put in. Since I did not notice it, I had to go back and re-enter stuff 2x before the system took it.	Overall Rating
Date Reviewed: 11/30/2008
agelmetti from unknown Member Since: 11/14/2008 View Member's: Reviews	Ordering was very easy. I hope delivery and condition of product are also great.	Overall Rating
Date Reviewed: 11/15/2008
rossott from unknown Member Since: 12/31/2003 View Member's: Reviews	Cheaper than eBay and free shipping!!	Overall Rating
Date Reviewed: 11/11/2008
fishshaman from unknown Member Since: 11/01/2008 View Member's: Reviews	This notice popped up before I could read the final disposition of the order. I don't know the order number. Worse yet the pop-up wouldn't go away until i went back and got the order number. Very poor.	Overall Rating
Date Reviewed: 11/10/2008
craig from unknown Member Since: 11/01/2008 View Member's: Reviews	Thanks. Good and easy to use website.	Overall Rating
Date Reviewed: 11/02/2008
edinburghboyz from unknown Member Since: 10/16/2008 View Member's: Reviews	Great Merchant	Overall Rating
Date Reviewed: 10/29/2008
drclross from unknown Member Since: 10/13/2008 View Member's: Reviews	ok, had trouble with card recognition and order page hanging	Overall Rating
Date Reviewed: 10/27/2008
dilan from unknown Member Since: 10/11/2008 View Member's: Reviews	Site is easy to navigate. Ordering is quick and easy.	Overall Rating
Date Reviewed: 10/21/2008
rvance1 from unknown Member Since: 12/13/2005 View Member's: Reviews	"The order process was quick and easy. They had the best price of a dozen retailers, including no tax and free shipping."	Overall Rating
Date Reviewed: 10/14/2008
vmtallon from unknown Member Since: 10/05/2008 View Member's: Reviews	At this point, I am very satisfied with the product and the merchant.	Overall Rating
Date Reviewed: 10/13/2008
smiledr.hldc from unknown Member Since: 10/01/2008 View Member's: Reviews	Good initial experience. Hope shipping and performance of product match this.	Overall Rating
Date Reviewed: 10/13/2008
George51644 from NJ Member Since: 12/01/2004 View Member's: Reviews	So far it is easy.	Overall Rating
Date Reviewed: 09/29/2008
jllwra from unknown Member Since: 09/20/2008 View Member's: Reviews	Came as promised, works perfectly.	Overall Rating
Date Reviewed: 09/24/2008
tzu1500 from unknown Member Since: 09/15/2008 View Member's: Reviews	I am glad that the shipping is free (5-day). Some times it eats up any savings you get on the product.	Overall Rating
Date Reviewed: 09/24/2008
joshua2007 from unknown Member Since: 06/29/2007 View Member's: Reviews	First experience with QualityMatters. Concerned about receiving the item ordered in a timely fashion. Competative pricing.	Overall Rating
Date Reviewed: 09/22/2008
algerard from unknown Member Since: 09/06/2008 View Member's: Reviews	Good... good vendor ratings and good price. That's how I pick. We'll see after receiving shipment and if reqd the customer service. Al	Overall Rating
Date Reviewed: 09/17/2008
pappasbj from unknown Member Since: 09/08/2008 View Member's: Reviews	liked the website, we received the merchandise in a large box without any packing, this dehumidifier was tossed all around in shipping and arrived without any packing slip, warranty card, owners manual, we wonder if is was used or refurbished. We thought we bought a new unit and are very upset with what we received. An email states that they will check with the packer and see what's up. That won't help with my damp basement at this time. I would not recommend this supplier to anyone.	Overall Rating
Date Reviewed: 09/12/2008
estclair from unknown Member Since: 08/27/2008 View Member's: Reviews	This site was easy to navigate. I found this experience productive.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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