Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 80 |
| Neutral (3) | 0 | 0 | 7 |
| Negative (1 or 2) | 1 | 1 | 14 |
| Total Reviews | 1 | 1 | 101 |
| Avg Rating |  1.00 |
1.00 |
 4.02 |
| Address: | 106 E Jericho Tpke Mineola, NY 11501 - US |
|---|---|
| Website: | http://www.rugsusa.com |
| Business Hours: | Mon - Fri 9:00 am - 6:00 pm EST Sat - 10:00 am - 6:00 pm |
| Sales Phone: | 800-982-7210 |
| Service Phone: | 800-982-7210 |
| Sales Email: | info@rugsusa.com |
| Cust Service Email: | info@rugsusa.com |
| Date Reviewed: 12/14/2011 | ||
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mark2ther from unknown Member Since: 12/14/2011 View Member's: Reviews |
The item was backordered, but they never bothered to tell me. I got a request to review my "recently purchased" item that I never received, so I checked the website and it said the item was shipped to me. I called and they said it was backordered and would arrive in a month. It has been six weeks and I just called again and they still have no information about it. |
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| Date Reviewed: 05/31/2011 | ||
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jnnrmn27 from CA Member Since: 05/31/2011 View Member's: Reviews |
I bought a rug from Rugsusa.com awhile back and had problems. I called several times but no one would answer. The company that made the rug tried to charge me for shipping even though the website advertises "free shipping". I had to wait almost a month to finally get my rug and it took many phones calls to the company. But I liked their selection and decided to give them another try. I saw a rug I liked and knew the "memorial day" sale was coming when "EVERYTHING" on their website would be 40% off. I waited and then when I went online they had pulled that specific rug. Irritated I called to see if they'd price match and go a little lower on the same rug which I had found on a competitors site for less. RUGSUSA.com does advertize that they “price match”. When I gave the sales representative (Who sounded so thrilled to be alive...not!!!) the competitors website she told me that she couldn't view that site that it was restricted and she couldn't honor the price. This obviously further |
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| Date Reviewed: 09/21/2010 | ||
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39aatthompson from MA Member Since: 09/21/2010 View Member's: Reviews |
(Edited September 21st by 39aatthompson) Rugsusa sent me the wrong rug. I had to take a photo and email a picture to prove it to them. I spent time emailing and phone calls to get a pre-paid label to return it. I was told I would have to wait until the rug was received and then they would ship the correct rug. I re-ordered the rug to avoid the delay and when it arrived it was the WRONG RUG AGAIN. That was 9/17 and I am still waiting on another pre-paid label. They keep saying it is being sent to the 'returns departement' and I will get the label today. 4 days later no label. Again on the phone with customer service...no label. So 24 days have past, they have charged me twice for a rug that I dont have and I have the wrong rug rolled up waiting for a return label. |
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| Date Reviewed: 01/17/2010 | ||
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Rene54321 from unknown Member Since: 01/17/2010 View Member's: Reviews |
Purchased a rug specifically because it was low price and did not have a border. When rug was delivered, it had a border. Called the company and was advised that all their rugs are made this way and I can return it but company refused to pay return shipping. After arguing with the rep and being told I could not speak with a supervisor I was told I would get an email in 2 days regarding my request to have the company pay the return. Four days passed and no email. Called back again and had the same conversation with the same rep. She promised a call back the following day and the call never came. I called back a third time, got the same rep again and was told she was advised by her manager "all our rugs are made that way and, even if the website doesn't show it, you got the right rug and we will not pay the return". Company only cares about making money and doesn't stand behind products. Terrible service. Ended up filing a complaint with BBB and my credit card. Buyer beware! |
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| Date Reviewed: 01/04/2010 | ||
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cdgqyr from CA Member Since: 01/04/2010 View Member's: Reviews |
RugsUSA is absolutely the worst company I have ever attempted to do business with. I ordered my rugs more than a month ago, never received shipping info as promised, and I get no response to emails or live chat. Today when I called I was put on terminal hold and the rep disconnected my call twice after taking my order number. I cannot believe this company is still in business. Is there no way to file a formal complaint with whomever regulates interstate commerce? I am going to contact my credit card company and report them for fraud. RUN from this sham of a company! |
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| Date Reviewed: 04/28/2009 | ||
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savvyonlineshopper from NY Member Since: 04/28/2009 View Member's: Reviews |
I have been using rugs usa for quite some time, they are my rug store of choice. I must say I could not be happier. I have used them approximately 5 times (all within a 4 month time span) to furnish my home and the transactions have been pretty seamless. I was once shipped a rug and it was damaged by the deliver courier but customer service quickly resolved my issued and I received my replacement shortly after. I will continue using this compnay for my rug needs. |
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| Date Reviewed: 02/03/2009 | ||
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jeneb09 from CO Member Since: 02/03/2009 View Member's: Reviews |
(Edited February 10th by jeneb09) This is without exception the worst internet transaction I've ever experienced!!! Rugs USA has EXTREMELY slow response to phone calls, NO RESPONSE AT ALL to emails, and horrible customer service. Their supervisors refuse to return phone calls, and they lie about shipping info. I placed an order on 12/26/08. Today is 02/10/09 and I still have not received my rug. I've asked NUMEROUS times for them to issue a refund, and they refuse to do so. RUN FROM THIS COMPANY. Even if the prices are cheaper.... it's not worth the hassle to save a few bucks!!!!!!!!!!!! |
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| Date Reviewed: 12/15/2008 | ||
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Dikurt2008 from CA Member Since: 12/15/2008 View Member's: Reviews |
This company is awful. I bought an item for a Christmas present at the beginning of December, fully allowing the 5 day time to ship the item to me. When I called a week after the order was placed with still no tracking or shipping information, I was informed that the product wasn't even manufactured yet and it wouldn't be ready until the 22nd of December. Evidently, RugsUSA had "Just found this out" as well. The item should have been listed as back-ordered or at least a notice should have been on the site. When I ASKED how they were going to make this right, they offered me 15% off for keeping my order active. I chose to cancel my order, as I don't feel this is a company I want to help keep in business in this economy. Overall this company lacks the quality communication skills it needs to do business with its customers. I will never order from this site again. BTW the "free shipping" isn't really free. They have a bogus processing fee which is your shipping charge. |
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| Date Reviewed: 09/20/2008 | ||
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chrissie35 from NJ Member Since: 09/20/2008 View Member's: Reviews |
Terrible customer service they dont reply to emails...they dont send tracking numbers. |
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| Date Reviewed: 12/29/2006 | ||
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misspenelope from WA Member Since: 12/29/2006 View Member's: Reviews |
Order was never received. After emailing twice and calling twice (after 4 weeks) I was told that the item was on backorder. I received no notification of this which is a regulation violation. They had no problems sendings me email advertising right away but failed to contact me about my order. I cancelled my order completely! |
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| Date Reviewed: 12/17/2006 | ||
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reinhardtkids from unknown Member Since: 09/27/2005 View Member's: Reviews |
great website |
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| Date Reviewed: 12/07/2006 | ||
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evalynne from CA Member Since: 12/07/2006 View Member's: Reviews |
I advise using caution before giving this company your financial information. No replies or acknowledged receipt from emails that have been sent multiple times has now resulted in my being charged for 3 rug pads while the carpet order was cancelled by the merchant. This is after attempting both by phone and writing to speak with them regarding my bank flagging this merchant as a potential security risk when my original order of 4 rugs and 3 pads was placed. The bank went so far as to temporarily close my account to further activity. Believing this must be a mistake, I lifted that hold and told the bank that the merchant was authorized by me to process the order. Instead of processing my order, this company charged me for 3 carpet pads for carpets they cancelled from my order. When these pads arrive, I will not accept them nor will I pay for their return. If the company would have the courtesy to respond, I will consider withdrawing my review. |
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| Date Reviewed: 06/23/2006 | ||
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mesojaded64 from MO Member Since: 06/23/2006 View Member's: Reviews |
It took 2 days for the company to debit my account when making a purchase, but I am still trying to get my refund credited to my account weeks after returning the rug. Tracking information shows the rug was received back by the company. |
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| Date Reviewed: 06/08/2006 | ||
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SK00 from NY Member Since: 06/08/2006 View Member's: Reviews |
great rug, looked better then i expected. |
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| Date Reviewed: 11/09/2005 | ||
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Beenumber3 from unknown Member Since: 10/31/2005 View Member's: Reviews |
A fast-working website is great. |
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| Date Reviewed: 11/03/2005 | ||
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muyberry from unknown Member Since: 10/25/2005 View Member's: Reviews |
I did not see where it stated how long it would take for me to receive my order. However someone called to follow up and gave me the info. In all, it was a good experience, I would recommend USARUGS to anyone. |
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| Date Reviewed: 10/31/2005 | ||
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csan36 from unknown Member Since: 10/31/2005 View Member's: Reviews |
all great |
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| Date Reviewed: 10/31/2005 | ||
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McGiffertS from unknown Member Since: 10/31/2005 View Member's: Reviews |
Colors are very different on the two rugs ordered earlier, so I hope that this one goes with one of the others. |
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| Date Reviewed: 10/30/2005 | ||
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sbollers from unknown Member Since: 10/30/2005 View Member's: Reviews |
very good, web site is easy to use |
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| Date Reviewed: 10/28/2005 | ||
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lconlan22 from unknown Member Since: 10/28/2005 View Member's: Reviews |
it would be better to do this once I received the order, but we'll have to wait and see??? |
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| Date Reviewed: 10/28/2005 | ||
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generondeau from unknown Member Since: 10/28/2005 View Member's: Reviews |
Havent received product yet so I cannot judge |
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| Date Reviewed: 10/28/2005 | ||
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sarahfinn77 from unknown Member Since: 10/19/2005 View Member's: Reviews |
Ordering was easy -- but live chat pop up was annoying. Rec'd the rug quicker than expected, and also rec'd two free smaller rugs which I also wasn't aware of. (I thought the rug i bought was too small to be included in the promotion.) They are beautiful.... the biggest one was a little crimped but I imagine that will work out in time. |
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| Date Reviewed: 10/26/2005 | ||
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tpdemarie from unknown Member Since: 10/26/2005 View Member's: Reviews |
Very quick and easy |
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| Date Reviewed: 10/22/2005 | ||
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tedwards111 from unknown Member Since: 10/22/2005 View Member's: Reviews |
Would like to know if product is in stock and when I can expect it to arrive. All else was good. |
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| Date Reviewed: 10/21/2005 | ||
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shammerschmidt from unknown Member Since: 10/21/2005 View Member's: Reviews |
Overall you had the best prices that i coudl find online and the sizes and prices and styles of the rug I was looking for was easy to find. |
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