Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 1 | 59 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 0 | 5 |
| Total Reviews | 0 | 1 | 64 |
| Avg Rating | Not Rated |
 5.00 |
 4.66 |
| Address: | 27-28 Enterprise Park Middlebrook, Horwich Bolton BL6 6PE - UK |
|---|---|
| Website: | http://www.scan.co.uk |
| Business Hours: | Monday-Friday 9:00am to 5:30pm, Saturday 10:30am to 4:00pm |
| Sales Phone: | 0871-472-4747 |
| Service Phone: | 0871-472-4747 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 08/22/2006 | ||
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phil06 from unknown Member Since: 08/22/2006 View Member's: Reviews |
Please don't buy from Scan. Their customer services agents are rude and unresponsive. I've spent over 3 hours on hold over two days. When I asked to speak to a manager, I was told that "he doesn't take calls". I also heard agents making derogatory remarks in the background. This should not be necessary except the staff need to be babysat to ensure products are shipped. In one of my orders I was waiting for five items that were subsequently shipped to another customer who placed their order after mine (the following week). Another item was out of stock(in stock when I ordered). I was given a lead time of 2-5 days, which became 7, then 8, then 9 only to be not available at all. On another item, I was told it would be dispatched immediately, yet 5 days later the purchasing manager wasn't even aware that he should have ordered it. I placed several orders over two weeks, of which only one has arrived intact. The minimum value of orders was �129.84, but typically they were �300+. |
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| Date Reviewed: 09/13/2006 | ||
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Adrian82 from unknown Member Since: 09/13/2006 View Member's: Reviews |
After I ordered from Scan I then read a previous review and became concerned about what quality of service I would receive. Well in my case the service I had was faultless. When I ordered online it stated a delivery date 2 days later which was when the item was delivered. I was kept in touch via automated emails on the various stages of the process up until the time the order was shipped from Scan along with a courier tracking number. I only ordered 1 item and it was in stock, but from my own experience I received an excellent service and would purchase from them again. |
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| Date Reviewed: 10/14/2006 | ||
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braindigitalis from unknown Member Since: 10/14/2006 View Member's: Reviews |
I have ordered many items from scan over the past year, and find them to be reliable and prompt with their deliveries. Only once did i have an issue with this retailer, when ordering parts from them to build a dual xeon system i received two cpu's which did not match appropriately for the system to boot due to error at scan's end, however one phone call later i had an RMA number, and within a week, the parts had been replaced, they sent a courier to collect the defective parts from me free of charge on the next working day. Their shipping system keeps me informed of purchases i have made, and sends me text messages to my mobile when the items are shipped -- very useful. All in all, i would recommend this retailer. |
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| Date Reviewed: 10/28/2006 | ||
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Bluelightsup from unknown Member Since: 10/28/2006 View Member's: Reviews |
I recently purchase a motherboard / CPU / Monitor and HDD from Scan.co.uk from never used them before but after the excellent service, being kept up to date on order progress (Invoice printed / Payment authorised / Order picked / Order despatched and the tracking number to let me know when to expect delivery), very fast service and getting exactly what I ordered all delivered in working condition and very well wrapped I will be using them again. |
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| Date Reviewed: 10/28/2006 | ||
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Jim Saffer from unknown Member Since: 10/28/2006 View Member's: Reviews |
I recently purchased a product from Scan computers. Not only was the price of the item half that of other sellers, but the service received was exceptional. There was a technical glitch with the authorisation process, which took half a day or so to get sorted - The assistance provided by Scan to overcome this was brilliant. Despite this delay, my purchase arrived one day earlier than expected. I would highly recommend Scan to any considering a purchase. Well done Scan. |
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| Date Reviewed: 10/30/2006 | ||
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akamini from unknown Member Since: 10/30/2006 View Member's: Reviews |
I ordered a NAS and internal harddrive from Scan via their website, which was very easy to do and clearly laid out. The items arrived 2 days later by courier to my work address, after getting email and txt updates at each stage of delivery. After setting up, the hard drive seemed to develop a fault, so i contacted Scan support who were awesome. They collected it from my work the next day, I got an email the next day confirming the fault, and a new drive was with me 2 days after that. Unbeatable. |
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| Date Reviewed: 10/31/2006 | ||
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Jazz_Magazino from unknown Member Since: 10/31/2006 View Member's: Reviews |
10 out of 10! Amazing service from the point of ordering, through the excellent communication (via text and email) at each stage of the dispatch, right up to delivery four days later! And guess what else? The best price anywhere on the net! The speakers I ordered on the Saturday arrived boxed and well protected at my home on the following Tuesday. They were in pristine condition and work perfectly. The whole process from ordering to receiving is an exceptionally well conceived and equally brilliantly executed affair which made me aware at all times of the stage my order had reached, and even seamlessly redirected me via a simple hyperlink to the carriers' own website when the order has left Scan's own warehouse, thus allowing me to further track my package. Not only that, the date quoted on this site was exactly the date that I took delivery. Faultless in every way, I will definitely use Scan Computers again and I recommend their service to anyone who might otherwise doubt the |
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| Date Reviewed: 11/04/2006 | ||
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giog from unknown Member Since: 11/04/2006 View Member's: Reviews |
Scan When I made my order I carefully checked that the items were in stock, but now they aren't sending me ANY of them since none of them are in stock - please explain to me why I paid extra for express delivery??? I find it criminal and wrong for a company to say they have stock, let you order and then more than 24 hours later send a message saying that they have "temporary stock shortages" and a new delivery time of over a week later. WHAT KIND OF SCAM IS THAT? Critical equipment will now arrive late costing my company face and money. Perhaps Scan are a good company if they have the stock in - but I personally wont be taking that risk again. I will edit this review should a miracle happen, but right now they've left me in a very difficult position. |
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| Date Reviewed: 11/06/2006 | ||
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S_Cooper from unknown Member Since: 11/06/2006 View Member's: Reviews |
The service i received from scan has been first class from the beginning of choosing the system to it being delivered on my doorstep. The system arrived well packaged, and upon opening, i was like a child at xmas. The build quality is superb, and the performance is staggering. I would not hesitate to recommend scan to any of my friends and family. |
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| Date Reviewed: 11/10/2006 | ||
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satrat2 from unknown Member Since: 11/10/2006 View Member's: Reviews |
great company 5 star service excellent customer service have bought from them again highly recommend:) |
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| Date Reviewed: 11/13/2006 | ||
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CarlSmith1111 from unknown Member Since: 11/13/2006 View Member's: Reviews |
What can I say - what a great company. I'm not one for selecting the best rating across the board but these guys and gals deserve it. Easy to use website. Great feedback from customer service when items are out of stock, replacement arranged to ensure the Saturday delivery which arrived bang on time. Got all the bits for a great gaming rig at a bang on price - if you're wondering whether to order from them - just do it! |
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| Date Reviewed: 11/17/2006 | ||
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paultoke from unknown Member Since: 11/16/2006 View Member's: Reviews |
I have over the last few months purchased several items from Scan. There prices have been the best I have found and the service has been faultless. CONS: Like all large internet retailers deliveries can sometimes be delayed slightly subject to stock levels. This can be avoided if you call to ask for stock availability before ordering. I dont know of any company that updates there stock levels on there website in real time. PROS: The price, free technical support and service far outweighs the cons Paul |
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| Date Reviewed: 11/21/2006 | ||
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paultaylor25 from unknown Member Since: 11/21/2006 View Member's: Reviews |
I don't understand the low reviews below. This is the best company I have ever dealt with. They could not do enough to help me and the end result (An Isotope iX system) is the best PC I have ever owned or used. In a time when customer service is seen as an add on SCAN are bucking the trend and basing their entire business model on it. I cannot reccomend them highly enough! |
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| Date Reviewed: 11/23/2006 | ||
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Barry666 from unknown Member Since: 11/23/2006 View Member's: Reviews |
I first purchased a DVD drive from scan and had no problems. It was delivered on the day agreed. I then felt quite confident about placing a more substantial order. What a mistake that was. I ordered a CPU, Motherboard and Memory,which came to several hundred pounds, all items were in stock. I placed the order on a Monday night and was told they could be delivered on the Wednesday. As I could not arrange for someone to be there I changed it to Thursday. On Wednesday night at about 8.30 I received an email from scan telling me there was a delay for my order. What use is an email the night before your delivery when you have already made the arrangements to have someone there to receive it. I see scan has had good reviews and I would have given them the same if I had only had the one order. Try them a few times though and you might not have such a high opinion of them |
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| Date Reviewed: 01/06/2007 | ||
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johnalpha from unknown Member Since: 01/06/2007 View Member's: Reviews |
A few months ago I bought a high-end gaming system from Scan Computers and I have nothing but praise for these people. For me at least, they really do deliver on what they promise. I used the Scan website 'configurator' to put together my 'dream system'. I had several useful chats with Scan's technical support guys before finalising the spec. They kept me informed throughout the build progress. The system was built with a high level of competence and care, with all the wiring neatly anchored and cabled away. I'm an experienced electronics engineer, and I couldn't have done a better job myself. I've also had a couple of chats with their technical support people and, like everybody at Scan that I've had contact with, they're consistently friendly and helpful in every way. (Maybe I need to say that I have no connection with Scan, other than as a (very) satisfied customer). |
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| Date Reviewed: 01/10/2007 | ||
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Nick_H from unknown Member Since: 01/10/2007 View Member's: Reviews |
I ordered a couple of CD/DVD drives and was very impressed. E-mails were sent to me every step of the way from payment authorisation to despatch. I was able to change the delivery address after placing the order to one different from my credit card address -- no problem, and a reply from a real person! There was a possibility of a delayed despatch so I got an e-mail warning me of that too - although in the event there wasn't a problem. An the goods were shipped via a courier that offered package tracking via their website -- so I could check that the package had been delivered to its destination. I chose this merchant on price, but price isn't everything -- I've had really bad experiences elsewhere. But this time I have nothing but praise for Scan Computers. |
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| Date Reviewed: 01/19/2007 | ||
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Matroxx from unknown Member Since: 01/19/2007 View Member's: Reviews |
SCAN have supplied us with an entire network infrastructure, personal computers and a high spec laptop. All of this was delivered expediantly and handled very well through highly capable customer service agents. We would certainly deal with them again and again. Part of this lies with SCANs webfront, which is a well maintained and frequently updated. The other, and main reason is scans customer service is well informed and very capable. I was kept well informed of the state of my delivery, was guided through complicated tech, and helped to quickly overcome all issues arising from large component orders. in short, SCAN are easily one of the best retailers going and in terms of availability and service certainly beat high street retailers hands down. |
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| Date Reviewed: 01/22/2007 | ||
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ScottTH from unknown Member Since: 01/22/2007 View Member's: Reviews |
Shipping would have taken 3 working days but I chose to use the QCollect service. I was most impressed with the low prices, easy web site navigation and speed in processing my order. The time from order being placed by myself to it being ready to collect was 45 minutes. I was then able to collect the order the following morning. On arrival I had the product in my hand within a couple of minutes. Well Organised all round service. |
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| Date Reviewed: 01/26/2007 | ||
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thesnappleking from unknown Member Since: 01/26/2007 View Member's: Reviews |
Good quality work done, would recommend to anyone. I got a 3XS, system arrived the day after completion. Got a loose cable during shipping, but the technican knew which cable was loose (i kept thinking 4pin). |
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| Date Reviewed: 02/09/2007 | ||
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Nightwatch from unknown Member Since: 02/09/2007 View Member's: Reviews |
I am a software author & systems builder. Recently I bought an ASUS EN7950GT PCI-E graphics card,a Pentium D 3.4 CPU, Corsair 2Gb 667MHz DDR2 RAM, an Arctic FreezerPro heatsink/fan. Shopping on the site was very easy and informative. I am very careful in decision making process and I found that, rather gladly, Scan Computers' knowledge base and support is second to none. Later, I was kept informed at every stage of the delivery, which was absolutely flawless. Prices? They were the best, too. |
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| Date Reviewed: 02/15/2007 | ||
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Bruce519 from unknown Member Since: 02/15/2007 View Member's: Reviews |
I purchased a DVR-111D DVD/CDwriter, email & text messages imformed me of progress from clearing payment to delivery.It arrived very well packed & in good condition I felt confident from their easy to use web site that this would go well, and it did. |
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| Date Reviewed: 02/21/2007 | ||
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GazzerJ from unknown Member Since: 02/21/2007 View Member's: Reviews |
Excellent service from Scan. Placed a large order for components for a new Home PC. Items delivered promptly, very well packaged indeed and all present and correct, no mistakes. Built the PC as a surprise Christmas present for my boy, booted first time, no problems, thanks to SCAN for an excellent job makes a nice change from the usual hassle of internet trading |
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| Date Reviewed: 03/05/2007 | ||
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Hybridize from unknown Member Since: 03/05/2007 View Member's: Reviews |
All aspects of the shopping experience were very simplistic and pleasurable to use. Customer service is excellent as well as their on time delivery, sometimes i even recieve my orders before the due date which is as added bonus. If anyone is debating about whether to order from this company you have my recommendation, an excellent company to deal with. |
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| Date Reviewed: 03/14/2007 | ||
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rayygun from unknown Member Since: 03/14/2007 View Member's: Reviews |
What a fantastic service. This was my first purchase with Scan. I decided to put all my eggs in one basket and buy most of the parts for my new build from yourselves. Delivery was on the right day, all packaged perfectly. No items missing, all items in working order, plus great prices. Highly recomended. |
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| Date Reviewed: 03/19/2007 | ||
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WaYn3 from unknown Member Since: 03/19/2007 View Member's: Reviews |
Seriously if you are thinking about ordering from somewhere else, don't... It's just soo much quicker and easier to do it through Scan, the level of service that they present each customer with is not only outstanding its mind boggling! You are made to feel like their only customer with the utmost attention and care. The packaging of the products is bordering on rediculously good, and if anything ever goes wrong the Scan RMA service is simply the best! Quite simply amazing experience! |
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