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Date Reviewed: 10/04/2009
sfmartin from TX Member Since: 04/16/2003 View Member's: Reviews	Ordered on 9/14. Called on 9/16 to check order status. I was told it would ship that day. It actually shipped on 9/22. This was free shipping, but it was also sloooow shipping. Otherwise, price was the best and product eventually arrived in good shape. I'd upgrade from free shipping on my next order.	Overall Rating
Date Reviewed: 07/19/2009
gregort from unknown Member Since: 10/05/2007 View Member's: Reviews	I ordered a Behringer BTR2000 Chromatic Rackmount Tuner (BTR2000) from Soundfactorypro.com on 4/8/2009. I was charged $63.95. The item went on "Back Order". I then canceled the order (Order History - 04/08/2009 Processing, 04/14/2009 Back Order, 05/05/2009 Canceled). As of 7/19/2009, Soundfactorypro.com has not reimbursed my account. I have filed a complaint (#8259075) with the BBB and will file a complaint with the Attorney Generals office soon. Do Not conduct Business with this Company!	Overall Rating
Date Reviewed: 04/13/2009
aseatoncrown from unknown Member Since: 05/11/2006 View Member's: Reviews	Ordering was extremely easy. Hopefully I will receive merchandise promptly and without incident.	Overall Rating
Date Reviewed: 04/08/2009
ddiffendal from PA Member Since: 07/05/2003 View Member's: Reviews	Best on-line purchase experience of my lifetime (seriously)! Lowest price combined with clear and concise explanations of features that I questioned. It doesn't get any better than this. SoundFactory PRO rocks!	Overall Rating
Date Reviewed: 01/19/2009
davemason2009 from FL Member Since: 01/19/2009 View Member's: Reviews	(Edited January 25th by davemason2009)  I used the ground shipping that is free. I have not received it yet but I spoke to a sales rep and my order is shipping out when it is supposed to. And the sales rep was very helpful. I would recommend this merchant to a friend. And the price was excellent. I received my purchase when I was told I would receive it. The whole process with this merchant was great I would use them again.	Overall Rating
Date Reviewed: 01/15/2009
jpcecil from unknown Member Since: 04/24/2008 View Member's: Reviews	Great prices and excellent service! Highly recommended. Would buy from them again.	Overall Rating
Date Reviewed: 12/04/2008
harry54 from TX Member Since: 12/04/2008 View Member's: Reviews	By far, this was the best internet buying experience that I've had. The rep who I talked to, Victor, was extremely helpful and knowledgeable about the product and helped me to decide between two similar models by spending over 20 minutes on the phone discussing them with me. I would absolutely do business with SoundFactory again, and will certainly ask for Victor to help me.	Overall Rating
Date Reviewed: 11/23/2008
shashank_parulekar from unknown Member Since: 11/12/2008 View Member's: Reviews	The checkout process was very easy. Spoke to customer rep. about the increase in price within a day and since he could not do anything about the price as the manufacturer had increased it; but he would offset it by promoting the shipping for an early arrival.	Overall Rating
Date Reviewed: 08/13/2008
_qwerty from CA Member Since: 08/13/2008 View Member's: Reviews	Absolutely positive experience: good prices, smooth transaction, live customer service, reasonable shipping time.	Overall Rating
Date Reviewed: 08/09/2008
simmy718 from FL Member Since: 08/09/2008 View Member's: Reviews	these guys are great. i told them i wanted to my shipment asap and they sent it out that same day and i received it 2 days later. Fastest delivery ever! I would definitely use soundfactorypro again and recommend them to all my friends!	Overall Rating
Date Reviewed: 06/25/2008
jasonlobel from CA Member Since: 06/25/2008 View Member's: Reviews	Great service. Started out slow, as they were out of the office for the holiday. When they got back, though, they were very cordial, apologized and explained the reason for the delay, upgraded my shipping for free from the slower, free shipping to 2-day DHL, and promptly sent me the DHL tracking number. Some of the best customer service I've ever gotten online. I would highly recommend them, and with their prices (lower than the rest) and unbeatable service, I will definitely be buying from them again. Thanks!	Overall Rating
Date Reviewed: 05/27/2008
pln0 from FL Member Since: 05/27/2008 View Member's: Reviews	(Edited June 04th by pln0)  I was not able to receive the first item order due to manufacturer and had a deadline. SoundFactoryPro helped me upgrade to a similarly better item and also gave large discount. And because of time restrains they were then able to ship it next day and on a Saturday at their own expense! Awesome customer service, they will go the extra yards to satisfy their customers! SFP has 100 times better service then other popular DJ equipment merchants on PriceGrabber, and that I say from experience. In the process of purchasing again with them! Highly recommended!	Overall Rating
Date Reviewed: 05/21/2008
MPOLOVBISTHEMAN from MA Member Since: 05/20/2008 View Member's: Reviews	Great Service Kind Sales rep Would Recommend to Others Thanks Sound Fatory Pro A+	Overall Rating
Date Reviewed: 05/19/2008
yasavant from RI Member Since: 05/19/2008 View Member's: Reviews	These guys are great. The prices are terrific and even better they upgraded to next day shipping for me. The couple of days to process was worth the $50 I saved. I would have had to pay more else where and even pay more for shipping. Lets admit it free shipping does matter that makes the difference if It is worth buying online or at a local store ie taxes. Customer support by phone was outstanding also. Thanks alot Soundfactorypro!	Overall Rating
Date Reviewed: 04/25/2008
lsw2007 from unknown Member Since: 04/11/2008 View Member's: Reviews	I ordered two items and when my order was held up by one item not being delivered to them by the facory they sent the first item overnight for free to make up for the slight wait and disappointment. Also when my second item arrives there, they are going to send it overnight for free. What more could anyone ask of a merchant?	Overall Rating
Date Reviewed: 04/24/2008
pollwd32 from unknown Member Since: 04/18/2008 View Member's: Reviews	This is hands down the BEST online experience i have ever had with any online retailer. The turntable was brand new and it only took 2 days to come with regular shipping, WHICH WAS FREE!!!!! I will never use another source for my turntables ever again. Thank You so much SoundfactoryPro.com!!	Overall Rating
Date Reviewed: 04/24/2008
kl from unknown Member Since: 04/15/2008 View Member's: Reviews	nice website	Overall Rating
Date Reviewed: 04/07/2008
zzxiang from unknown Member Since: 03/16/2008 View Member's: Reviews	(Edited April 07th by zzxiang)  One of the best online stores I have purchased from. Best prices and very fast shipping. Thanks!	Overall Rating
Date Reviewed: 03/31/2008
zeroR from TX Member Since: 03/31/2008 View Member's: Reviews	The best internet company I have ever dealt with and 2nd isn't even close!! Phone service was fantastic and very helpful, shipping was ridiculously fast! I can't say enough good things about these guys, they want to make the customer happy. Will definitely be buying from them again.	Overall Rating
Date Reviewed: 03/24/2008
zenzak from IL Member Since: 03/24/2008 View Member's: Reviews	One of the best online stores I have purchased from. Extremely good and friendly customer service, best prices and very fast shipping. I highly recommend this store. You won't be dissapointed. Special thanks to Victor !	Overall Rating
Date Reviewed: 03/21/2008
alained from NY Member Since: 03/21/2008 View Member's: Reviews	The best store I've come across yet! Great prices and Great Service. My number one source for DJ Equiptment!	Overall Rating
Date Reviewed: 03/14/2008
fileinn from MN Member Since: 03/14/2008 View Member's: Reviews	I was very impressed with the customer service, the price and the speedy shipping. I plan on returning as SoundFactoryPro is an excellent company to purchase from.	Overall Rating
Date Reviewed: 03/07/2008
Bruce57730 from SD Member Since: 03/07/2008 View Member's: Reviews	I had excellent service and pricing from SFP and will definately be ordering again. Of the companies I have purchased from, via the internet, this rates one of the best. Thanks again for all your help...	Overall Rating
Date Reviewed: 02/23/2008
JoshuaThomas001 from unknown Member Since: 02/07/2008 View Member's: Reviews	SoundFactory Pro offered the cheapest price among the sellers of Pioneer HDJ1000 headphones at PriceGrabber.com. It was at least $30 cheaper than the store closest to me. My experience so far has been good.	Overall Rating
Date Reviewed: 01/05/2008
nolcott from unknown Member Since: 12/22/2007 View Member's: Reviews	Customer service by phone was friendly and helpful, and there was no long wait before a human came onto the line. I called them because their website wasn't secure on the date that I ordered. That was a surprise to them which they wanted to rectify immediately. I placed the order by phone and it was delivered in a few days.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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