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Date Reviewed: 08/31/2009
jimp111 from KS Member Since: 01/24/2007 View Member's: Reviews	I saw the negative reviews and almost did not order from them. I am glad I did. I got what I wanted and got it very quickly, 2 days. It was also the least expensive of all on the net. I will consider them for other tools.	Overall Rating
Date Reviewed: 01/14/2008
pkimes from CA Member Since: 01/14/2008 View Member's: Reviews	I never received the merchandise ordered. This is the worse company I have ever dealt with. Their customer service is non-existent! I ordered a gift for Christmas. Is was lost during shipment by UPS about half way to my home. The tracking information showed it arrived at a UPS distribution center far from my home and Tooltopia refused to send a replacement shipment even though it was quite evident it was not going to be delivered. They said UPS would have to conduct an investigation. When I explained this was a gift for Christmas and if we waited any longer it would not arrive in time for Christmas the customer service representative said she couldn't help that. I told her to cancel the order and she said she couldn't do that. When I asked to speak with her supervisor I was told they were on the phone and would call back. It is Jan 14 and I still haven't heard from that supervisor or anyone else from Tooltopia.	Overall Rating
Date Reviewed: 12/21/2007
lawnjart from PA Member Since: 01/27/2004 View Member's: Reviews	On December 11th, I placed an order. December 20th I still hadn't received the item. I went on UPS, and the status of the item just showed "Billing Info Received," and I called UPS directly and they said the item never was picked up to be scanned. My status on ToolTopia said "Pending shipment." I called, and I was given the run around. Then there was the almost 3 hour "lunch meeting" everyone was at, and you couldn't get anyone on the phone, unless you wanted to place a new order, of course. Eventually I got someone on the phone that said it had shipped, their own webpage was wrong, UPS was wrong, whatever, and they had to take 72 hours to investigate the matter before they would resend it, which means I was out of a Christmas present. The worst was the sales manager who couldn't have been more rude to me, after my 8 hours of patience, telling me there was nothing they could do. The problem is, no one in this company has a direct phone number! They only communicate over IM!	Overall Rating
Date Reviewed: 06/11/2007
brittonlin from CA Member Since: 06/11/2007 View Member's: Reviews	I ordered a Phoenix Injector V-12. Shipping was ultra fast (3 days!), and the price was marginally lower than anywhere else I could find. Would definitely buy from again.	Overall Rating
Date Reviewed: 11/07/2006
baited from OK Member Since: 03/29/2004 View Member's: Reviews	I ordered a toolbox from ToolTopia, (REM19956), and they said I would receive it in 4-5 business days. When the deadline came around I checked the order status and it said pending shipment. I called them and asked about it, and I later received an email stating it was back ordered and it would arrive the following Tuesday. That day when I checked it still said pending shipment, so I called about it again. When I called they said it would be another month before they could ship it to me. I decided it was best if I canceled the order.	Overall Rating
Date Reviewed: 11/01/2006
ralphrivera from CA Member Since: 11/01/2006 View Member's: Reviews	Good price very fast shipping. Will buy from again.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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