Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 0 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 1 | 1 | 1 |
| Total Reviews | 1 | 1 | 1 |
| Avg Rating |  1.00 |
1.00 |
1.00 |
| Address: | 9740 Irvine Boulevard Irvine, CA 92618 - US |
|---|---|
| Website: | http://www.toshibadirect.com |
| Business Hours: | Monday-Friday 5am-6pm PST or Saturday 6:30am-2:30PST |
| Sales Phone: | 1-800-867-4488 |
| Service Phone: | 8882557816 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 04/21/2012 | ||
|
BobZone from FL Member Since: 04/20/2012 View Member's: Reviews |
BUYERS BEWARE: My Thrive arrived (left at door w/o signature required) while we were out of town. My neighbor picked it up for security. I physically received the package 3 weeks later. When I encountered some problems that required tech support, I learned this unit could not be used the way I needed, so I called to return the tablet. ToshibaDirect has a 15 day return policy and technically I called on the 16th day (actually 15 days and 8 hours) that I had the tablet. I spoke to one customer service rep who submitted my request and indicated she would call back. She didn't, so I called again. My previous call was acknowledged and I was told my request for a return was declined. I asked to speak to a supervisor. He indicated he would re-submit my request. He did call back to relate that my request was declined again. The inflexible, impersonal, hardnosed management makes it hard to recommend buying from ToshibaDirect. |
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