Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 219 |
| Neutral (3) | 0 | 0 | 26 |
| Negative (1 or 2) | 0 | 0 | 86 |
| Total Reviews | 0 | 0 | 331 |
| Avg Rating | Not Rated |
Not Rated |
 3.60 |
| Address: | 242 West 38th St. New York, NY 10018 - US |
|---|---|
| Website: | http://www.triocomputers.com |
| Business Hours: | 9:00 am - 5:00 pm Monday - Friday EST |
| Sales Phone: | 212-921-0840 |
| Service Phone: | 212-921-0840 |
| Sales Email: | sales@triocomputers.com |
| Cust Service Email: | support@triocomputers.com |
TrioComputers.com
http://www.triocomputers.com| Date Reviewed: 09/07/2005 | ||
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vcolling from MO Member Since: 09/07/2005 View Member's: Reviews |
Exceptional prices, good previous experiences with this merchant. |
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| Date Reviewed: 08/26/2005 | ||
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purchasing from CO Member Since: 05/13/2005 View Member's: Reviews |
Not much information about the specs of the laptop, (like new or refurb). Order was cancelled by vendor because they were sold out. |
Overall Rating
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| Date Reviewed: 08/08/2005 | ||
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NY unhappy customer from NY Member Since: 12/03/2004 View Member's: Reviews |
I bought a HD Travelstar 80GB 7K100 7200tpm listed in stock on their web site. They shipped the wrong drive a travelstar 5k100. Obviously I called:they do not carry the 7K100 even though it is listed on their web site. They gave me a RMA number. However they do charge a restocking fee. When I asked if I was going to get charged a restocking fee for a screwup and misprint on their part, they would not answer. By the way the 7K100 is still listed on their web site. |
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| Date Reviewed: 08/03/2005 | ||
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cfulk from IN Member Since: 08/03/2005 View Member's: Reviews |
1st time buy. So far so good! |
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| Date Reviewed: 07/25/2005 | ||
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vincf from unknown Member Since: 07/25/2005 View Member's: Reviews |
I ordered one item, it was supposed to be in stock and ready to ship. Then everything went wrong : - 5 days after ordering, I try to cancel, but no answer - 10 days after they finally ship the product. - I said I would refuse the parcel, they charge my credit card Of course no answer from their support . Now they say that therer is a 15% fee for refund and that they won't pay for shipping ! They end up refunding me only 75%, not 85% ! Worst experience ever. Cost me 100 USD for nothing. |
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| Date Reviewed: 07/21/2005 | ||
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TaylorES from CA Member Since: 07/21/2005 View Member's: Reviews |
The transition from the pricegrabber website was very smooth. |
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| Date Reviewed: 06/24/2005 | ||
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bchappell from unknown Member Since: 06/24/2005 View Member's: Reviews |
I HATE the requirement to attempt to sign an electronic document with a mouse just on the basis that you now hold an elctronic copy of my signature in an unsecure storage backup somewhere just waiting for identity theft to happen. Retailer Response (07/11/2005): Digital signatures have been accepted in several national and international standards developed in cooperation with and accepted by many corporations, banks, and government agencies. The likelihood of malfunction or a security problem in a digital signature crypto system designed and implemented as prescribed in the industry standards is extremely remote, and is far less than the risk of undetected forgery or alteration on paper or of using other less secure electronic signature techniques. |
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| Date Reviewed: 06/09/2005 | ||
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jackyw87 from unknown Member Since: 05/31/2005 View Member's: Reviews |
Didn't have my item in stock when they say that it was. |
Overall Rating
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| Date Reviewed: 05/19/2005 | ||
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blounp from MD Member Since: 05/19/2005 View Member's: Reviews |
I will rescind this comment if everything that seems turns out to be untrue. Listed on froogle (Zen Micro MP3 Player) was listed far below market value. The description of the product was incomplete and did not claim it was either A) New or B) in the box with all the accessories. It then listed headphones below the listing for over $600 in the "people that purchased the Zen Micro also purchased:" section. Second thing: Product Shipping Weight, 182 lbs-Price $97.99. Bait and switch! |
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| Date Reviewed: 05/11/2005 | ||
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chinngo fett from KY Member Since: 09/12/2003 View Member's: Reviews |
I was unable to update or change shipping and billing information. Since this was a new item I was skeptical of stock availability since no other websites listed the product as in stock. When I called to check stock I had to ask twice for verification. |
Overall Rating
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| Date Reviewed: 04/27/2005 | ||
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jeopardydouble from OK Member Since: 04/18/2005 View Member's: Reviews |
Never buy anything from them. They deal with their customers with bad faith. They will cancel orders at any time without telling you. If ever you would not be bothered to call them, they will just tell you that they just do not want to sell it to you and give no other reasons! |
Overall Rating
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| Date Reviewed: 04/24/2005 | ||
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stantacher from NY Member Since: 04/24/2005 View Member's: Reviews |
Very good customer service. Definitely the best online merchant I had business with. |
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| Date Reviewed: 04/23/2005 | ||
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areg from TX Member Since: 04/23/2005 View Member's: Reviews |
the shipping price previousely appeared as fixed to $120 has changed when the order was placed to "To Be Determined" .. that scares ! The order is not proceeded yes . that's all so far . |
Overall Rating
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| Date Reviewed: 04/21/2005 | ||
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nick2004123 from NY Member Since: 04/21/2005 View Member's: Reviews |
Excellent customer service. Fast shipping. Great prices. What more a customer would want? |
Overall Rating
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| Date Reviewed: 04/20/2005 | ||
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ksharp from NY Member Since: 04/11/2005 View Member's: Reviews |
It was unclear if the product was new, because there was another place to click on for new products. |
Overall Rating
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| Date Reviewed: 04/19/2005 | ||
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daveonater from MA Member Since: 01/24/2005 View Member's: Reviews |
Great price, site could use some improved search capabilities, as well as better organization. |
Overall Rating
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| Date Reviewed: 03/31/2005 | ||
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ypwang99 from CA Member Since: 03/31/2005 View Member's: Reviews |
Worst customer service. I placed an order on Nov. 9, 2004 for 4 Cisco 2950 switches. Got 2 on Nov. 22 and the other 2 on Dec. 15. One is DOA and I was directed by Trio International customer service to get Cisco case number. After got it, Trio claimed it is Cisco's responsibility but Cisco refused to service it since the switch supposed to be sold in Great Briton are. Trio insisted on 15 day return policy but some of shipment even was not shipped after 20 days. |
Overall Rating
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| Date Reviewed: 03/19/2005 | ||
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pab0830 from NC Member Since: 03/19/2005 View Member's: Reviews |
Quick, easy |
Overall Rating
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| Date Reviewed: 03/09/2005 | ||
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bblackwell from TX Member Since: 02/25/2005 View Member's: Reviews |
The site was pretty slow and you need more information on the products. It's nice to see a merchant carrying the XGI Volari line of video cards in the US, but your shipping charges are rediculous. Almost $20 for ground with a tracking number for one card??? I ship a lot of things, and packages weighing 8 times this card can be shipping for about $8 to New York from Texas (where I live) via FexEx or UPS with a tracking number. Please review your shipping options!!! |
Overall Rating
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| Date Reviewed: 03/09/2005 | ||
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bonbonqeen from unknown Member Since: 02/17/2005 View Member's: Reviews |
My experience so far has been favorable, however, to be fair, though the site indicated the merchandise was in stock, I'm not sure of the delivery date. It was a little misleading to be told on PriceGrabber that there was no shipping, then to have to pay shipping for over a certain weight. At this point, I am satisfied but will be VERY happy when my printer arrives. :) I am VERY SATISFIED with my order. It actually came sooner than I thought it would. Thank you! |
Overall Rating
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| Date Reviewed: 03/07/2005 | ||
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Johno144 from CA Member Since: 04/01/2004 View Member's: Reviews |
Ordered $3000 worth on parts on Wednesday, Trio was the only site that got it to me before the weekend. Fast Shipping in California Retailer Response (03/28/2005): Thank you very much, we serve all California Customers quickly and TAX FREE! |
Overall Rating
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| Date Reviewed: 03/07/2005 | ||
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chad from SC Member Since: 02/24/2005 View Member's: Reviews |
I called before I placed my order to make sure it was in stock to ship same day. I was told it was, however 1 week later my order had not shipped. After calls to customer service I was told I should probably cancel my order and it wouldn't cost me anything. The guy at customer service is very rude and unprofessional. I will not shop here again. Retailer Response (03/28/2005): We are very sorry for you experience, sometimes we receive order simultaneously for the same product and thus we are forced to cancel one. You were not charged and we notified you by email, please check your spam filter. |
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| Date Reviewed: 03/07/2005 | ||
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bigtime5351 from IL Member Since: 02/24/2005 View Member's: Reviews |
they don't know how to call you back or send an email |
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| Date Reviewed: 03/06/2005 | ||
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jwojciak from unknown Member Since: 03/06/2005 View Member's: Reviews |
Excellent! |
Overall Rating
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| Date Reviewed: 02/22/2005 | ||
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agomes from NJ Member Since: 02/22/2005 View Member's: Reviews |
Merchant charges to much for shipping, much more than what the carrier charges. Also did not get a tracking number when package shipped. |
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