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Date Reviewed: 10/09/2009
GENESIS4055 from CA Member Since: 10/09/2009 View Member's: Reviews	Highly recommended. Items was received the next day. Good technical support.	Overall Rating
Date Reviewed: 10/09/2009
DJGonzo69 from CA Member Since: 10/09/2009 View Member's: Reviews	Kazim is a good Rep. He helped us on acquiring some hard to find items. We are a repeat customer.	Overall Rating
Date Reviewed: 07/03/2009
gene593 from PA Member Since: 03/16/2009 View Member's: Reviews	I placed my order, for a motherboard, and have not heard a thing yet besides an email stating that I placed an order. No tracking number, no response to an email I sent to the sales dept to find out where my order is and now no one answers the phone no matter what extension I press. I'm to the point where I want to cancel my order by I can't get anyone to respond to cancel the order. I really just want my motherboard so I can finish the computer I'm working on but I'm stuck in limbo. Never again with upgradebay.com. If something changes I will report back.	Overall Rating
Date Reviewed: 01/02/2009
margmccoy from CA Member Since: 01/02/2009 View Member's: Reviews	A total disaster. I asked for help and they told me they were too busy to respond and so asked for an RMA number to return the product and it took them over a month to issue one. Never again.	Overall Rating
Date Reviewed: 11/03/2008
joesapp37 from CA Member Since: 11/03/2008 View Member's: Reviews	(Edited November 03rd by joesapp37)  Very knowledgable staff. They were able to source an old daughter card from ASrock and gave me a great deal on. Also the shipping was really fast. Thank you! I would highly recommend this company to anyone.	Overall Rating
Date Reviewed: 10/25/2008
tomcattyy from CA Member Since: 10/25/2008 View Member's: Reviews	Good price with good service, I like those guys	Overall Rating
Date Reviewed: 10/05/2008
NetShopperOne from unknown Member Since: 10/02/2007 View Member's: Reviews	Item listed in stock. Next business day after ordering hadn’t received tracking. Called. Item to ship today, tracking to be emailed. Called following day, assured me item had shipped, tracking forthcoming, and the following. Next call was to cancel. Then offered me free overnight shipping. Aha! Item had NOT shipped. Only took order, payment, then contacted supplier who was to ship directly, had delay. Aha! Item NOT in stock, not stocked at all. Charged restocking fee even though item never shipped or stocked! TOS carefully crafted to permit. Unreliable, dishonest, disreputable. Cust svc nonexistent until voicemail to cancel, THEN got phone calls, attention, pleading not to. Suspect at least some favorable reviews phony plants. Not credible anyone could have 50 orders at ANY company, never a problem. Since 2005 inception only about 50 reviews. Retrospect, should’ve recognized, taken this as indication UB not enjoying repeats because customers NOT satisfied. Never again consider UB. Retailer Response (10/07/2008): Customer purchased a processor and requested ground delivery (5-7 business days). When the customer called for status of shipment he was informed that he would receive his order within his expected delivery time frame as committed (5-7 business days). It seemed as if he had purchased the product elsewhere and just wanted to cancel. We offered to upgrade the shipment at our expense in order to get it delivered to the customer even prior to his expected delivery commitment date. But the customer still insisted on canceling the order which was already processed, we therefore issued a credit based on our TC.	Overall Rating
Date Reviewed: 09/02/2008
med1 from IL Member Since: 04/19/2003 View Member's: Reviews	This was my second order from them and like the first time, this order was shipped correctly and on-time. Will use them again.	Overall Rating
Date Reviewed: 08/27/2008
ChenexInc from CA Member Since: 07/10/2003 View Member's: Reviews	I have ordered and received over 50 orders from UpgradeBay. They have been timely and efficient in quotation and delivery. This is a company with integrity and great customer service. I would highly recommend it to anyone sourcing computer products.	Overall Rating
Date Reviewed: 06/11/2008
jaylev from MA Member Since: 07/23/2001 View Member's: Reviews	I wanted to buy the brand-new Seagate Cheetah 15K.6 drives, and UpgradeBay seemed to be the first to get them in stock, on 5/27. I placed an order for four drives at $392 each. They claim they e-mailed me the next day to cancel the order because it wasn't in stock "anymore". Their e-mail bounced, because their system apparently removed some of the characters - though they claim there couldn't be any bugs in their system. They also claim that they DID eventually get it in, last week, but they sold all their drives to one person, and that they don't think they'll have it in again, despite the fact that they still list the product on their web site (at three times the price), and that their PriceGrabber feed even shows it as "in stock", and that they're advertising "Big sale on" for the product SKU on Google! When I pointed out the illegality of advertising products you don't carry, their customer service rep said "What am I supposed to do about it?" Nothing, Joe. Nothing.	Overall Rating
Date Reviewed: 05/05/2008
dupont24ss from CA Member Since: 01/21/2008 View Member's: Reviews	Once Again I am a very satisfied customer! Transaction went smooth, Great communication, Fast Shipping, Awesome customer Service.	Overall Rating
Date Reviewed: 03/06/2008
ancient_saint from VA Member Since: 03/06/2008 View Member's: Reviews	Good part: I am not sure..but I was lucky..until now..i didnt get my product yet..so didnt know its ok or not..However...there stock wasnt always updated in website according to some review..so i ordered through phone..and I was lucky that particular Hard disk was in stock..and the sales person was nice on the first day..i placed ordered on 9:52 am PST and the sales person confirmed me that the shipment will process on that same day..He emailed me the order number and promised me to email the invoice and tracking number on that day... Bad part: From Monday and today is Thursday I am call ing them evry day 2 to 3 times...to get the invoice and tracking number..some times he is busy and sometimes he told me my email was not working as he sent me the invoice ..well i also gave him an alternative email..on tuesday..well,no sign of invoice..And forgot about the tracking number...and on thusrday I just found that the orderd is shipped on yesterday afternoon...i got the trck on ph..	Overall Rating
Date Reviewed: 02/06/2008
saramel54 from FL Member Since: 01/31/2008 View Member's: Reviews	Great service and top notch company! I will recommend this company to everyone who will listen. Thanks for everything.	Overall Rating
Date Reviewed: 01/21/2008
dupont24ss from CA Member Since: 01/21/2008 View Member's: Reviews	Excellent Communication, Good pre sale support, Fast Shipping, With out a doubt will buy from Upgradebay.com again.	Overall Rating
Date Reviewed: 01/04/2008
dlogan01 from WI Member Since: 01/04/2008 View Member's: Reviews	I should have listened to all the negative reviews, but I was swayed by the positive reviews. This company appears to be a crapshoot. Do you feel lucky? My product was listed as "in stock" and I paid for express 3-day delivery. In four days I called, and after a lot of work with the speed dial finally got through. They called back to say that the product was discontinued and offered a substitute. I said that the substitute was OK and they promised to ship immediately. Here we are a couple of weeks later and still no memory. Just got off the phone with them and they can't tell if the part is in stock because the inventory program won't be up for another 15 minutes. Right. They claimed to have sent me emails, but of course there were none. They never sent them. Nobody else reported issues getting emails through to me. They emailed me just fine to say they had received my order. The bottom line is that I would never recommend this company to anybody. They are dishonest.	Overall Rating
Date Reviewed: 12/14/2007
tjcrams from PA Member Since: 12/14/2007 View Member's: Reviews	Given the difficulty to reach someone and the lack of a way to track an order, I will never use this company again. I still have not received my part and I have no way to check the status as no one ever answers the phone no matter what extension I select. There seems to be a general disreagard for my order. I know it's only a small purchase, but the lack of communication from UpgradeBay is unsatisfactory.	Overall Rating
Date Reviewed: 11/27/2007
natasha20 from CA Member Since: 07/15/2002 View Member's: Reviews	Very impressed with the Customer Service/Tech/Sales support. We needed a new screen for a laptop, and they found the exact one we needed. We had been searching in vain everywhere for the right screen, but Upgrade Bay found it for us quickly. VERY SATISFIED with the way this worked out.	Overall Rating
Date Reviewed: 09/25/2007
Daylong from MT Member Since: 09/25/2007 View Member's: Reviews	I was told by a competitor that my order (with next day air)would take 46 days....I tried these guys out and 3 day shipping got it to me in 2 days, hard to find item and they got it too me with zero hassle, I will recommend Upgradebay to anyone who asks.	Overall Rating
Date Reviewed: 08/04/2007
jimmyp2007 from CA Member Since: 08/04/2007 View Member's: Reviews	The salesperson was very helpful in helping me select the correct GBIC and cable for the Cisco switch. Would definately buy here again.	Overall Rating
Date Reviewed: 07/20/2007
gasayegh from unknown Member Since: 09/03/2005 View Member's: Reviews	easy to find what you need, quality products, great price, excellent customer service, prompt shipping & delivery. Just wish they would send order tracking e-mail.	Overall Rating
Date Reviewed: 07/19/2007
jdave23 from NY Member Since: 07/19/2007 View Member's: Reviews	They had an unusual, hard-to-find hardware component, and the staff was very helpful when answering my questions.	Overall Rating
Date Reviewed: 06/22/2007
Steve from unknown Member Since: 06/22/2007 View Member's: Reviews	The service I received from Upgradebay.com is exceptional! I’d ordered memory chips from another supplier & they didn’t work on my PC. I spoke to the PC mfg. & they told me that I couldn’t put that much memory (2gb) in my PC. So I ordered a “right sized” memory set from Upgradebay. Surprize!!! They contacted me the next day & asked me specifics about my machine. Their experts told me two things: I had indeed ordered the wrong memory from them. They also told me I’d received wrong advice from the PC mfg – 2gb would fit just right in my machine. Though late that day, they still got the order out & it was on my doorstep tonight when I got home. Fifteen minutes later the memory was installed & the machine was working perfectly – and all for a lower price than I’d originally paid to get the *wrong* memory. Service and expertise like this is priceless. Buy at Upgradebay and deal with the best I’ve ever experienced – and at great prices. I just wish I’d order there	Overall Rating
Date Reviewed: 05/31/2007
memory_purchase from CA Member Since: 05/31/2007 View Member's: Reviews	Great customer service - would definitely buy again.	Overall Rating
Date Reviewed: 05/09/2007
aussieguy from unknown Member Since: 01/15/2007 View Member's: Reviews	Placed Repeat order.Very satisfied.Would definitely buy again.	Overall Rating
Date Reviewed: 04/14/2007
christ273 from unknown Member Since: 04/14/2007 View Member's: Reviews	Great customer service. I was looking for a very rare part and they maked it happen. They sent it to Germany for a good price. I can really recommend this company for international customer.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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