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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 3 12 513
Neutral (3) 0 0 3
Negative (1 or 2) 0 0 47
Total Reviews 3 12 563
Avg Rating 5 Star Review
5.00
5 Star Review
5.00
4.5 Star Review
4.62
Address: 3623 Brooks St.
Missoula, MT 59801 - US
Website: http://www.vanns.com
Business Hours: 6:00am - 8:00pm MT
Sales Phone: 866-896-2246
Service Phone: 866-896-2246
Sales Email: sales.support@vanns.com
Cust Service Email: sales.support@vanns.com

Vanns.com

http://www.vanns.com

With PriceGrabber Since 03/06/2002


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Date Reviewed: 10/16/2009
klems from IN
Member Since:
10/16/2009

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Reviews
Was looking for a Samsung 50" 1080P plasma and Vanns was the least. i didn't expect the deal on the matching Blu ray (bought them both for $1100) and save myself $500 from Best Buy's lowest price!! After all of this it shipped the same day and I had in 2 days.. I will be buying there any chance i can. I was able to buy a pair of KLIPSCH speakers from what I saved!! WOW! Overall Rating
5 Star Review
 
Date Reviewed: 09/11/2009
FarhangOnline from CA
Member Since:
09/11/2009

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Reviews
This is my first order from this company. I ordered a Maytag water filter. Price was fair. Shipping was for free. No problem at order process. Delivery was on time. Packaging was good. Everything was fine. Thank you Vann's. Overall Rating
5 Star Review
 
Date Reviewed: 09/03/2009
russelisa from NM
Member Since:
09/24/2007

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Reviews
This is my first order. Easy to navigate, easy to buy and easy to pay. Thanks for the super service. Overall Rating
5 Star Review
 
Date Reviewed: 08/23/2009
exnykr35 from FL
Member Since:
08/23/2009

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Reviews
During the past 18 months, I have purchased 4 TV from Vann's and they have always be up front re their prices and there tech help in order to make the right choice and there prices are the best online and versus the BIG BOX stores. Overall Rating
5 Star Review
 
Date Reviewed: 07/27/2009
jpmaz from AZ
Member Since:
10/10/2006

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Reviews
I've purchased from Vanns many times over the past 18 months. They are a top notch retailer that I have 100% confidence in. Overall Rating
5 Star Review
 
Date Reviewed: 07/11/2009
rogerw533 from IL
Member Since:
07/11/2009

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Reviews
Just placed my order and it has not arrived yet but the website, order procedure and price were excellent. I will continue to do business with your company, great job so far. Overall Rating
5 Star Review
 
Date Reviewed: 07/04/2009
mironw from FL
Member Since:
07/04/2009

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Reviews
Best experience. Honest, fast, professional. I chose Vann’s for several reasons. 1. High level of satisfaction their customers were expressing. 2. Great price. 3. Free shipping (and no tax for Florida). 4. Pre-order and “notify me” options. I signed up to be notified when the TV becomes available and received an email about two weeks later. I placed my order the same day in the evening and got confirmation moments later. Order was approved and shipped next day morning!!! About an hour or so later I received tracking number and detailed instructions regarding pickup. I received the TV as promised (one day sooner than original estimate). The driver was very nice and actually brought the TV inside, suggested that I should check for damage not only the box but the TV as well and also helped with unpacking! The entire process was easy, pleasant and fast. There were no tricks, no games and no surprises. Bottom line: I’m very satisfied and would buy from Vann’s any time. Overall Rating
5 Star Review
 
Date Reviewed: 07/02/2009
owlmove from unknown
Member Since:
01/11/2008

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Reviews
A very easy and good tranaction; item was in stock as advertised; I would definitely recomment Vann's as a reputable place to do business. Overall Rating
5 Star Review
 
Date Reviewed: 06/30/2009
Rajupenumetcha from TX
Member Since:
08/16/2005

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Reviews
Vann's has the best customer service in the internet business world. The sales team is knowledgeble and polite enough to answer all my questions. Great place to do internet shopping Overall Rating
5 Star Review
 
Date Reviewed: 06/09/2009
samteng from unknown
Member Since:
12/14/2005

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Reviews
Okay, I'm impressed. I ordered a set of surround speakers, and a subwoofer, two line items. From the time I confirmed my order, it took an hour and a half to ship both line items and send me tracking numbers. I really liked that they e-mailed me at every step. I have a feeling if I needed to contact them again, they would be just as on it. This my first experience with Vann's. I'll use them again. What is really funny, my son ordered the same items from Amazon and Crutchfield earlier in the day, and those guys are industry elites. I shop a lot with them, but I bet I get my speakers first. This is going to be funny. Overall Rating
5 Star Review
 
Date Reviewed: 06/08/2009
neonflx from WA
Member Since:
06/08/2009

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Reviews
Great company to do business with, professional and helpful Overall Rating
5 Star Review
 
Date Reviewed: 06/08/2009
DrSS from CA
Member Since:
11/25/2004

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Reviews
One of the best online purchases ever. Bought a DVD player over the Memorial day weekend. Within a day I had received 4 emails from them, confirming the order, approving the order, shipping the order and tracking info. The item was received on the 4th day via FedEx. Simply unbelievable!! There was a problem with the DVD player and I nervously called customer service expecting to pay shipping and restocking fees etc. The phone was answered on the first ring by a very nice gentleman, Jon Savage. He was very sympathetic and issued an RMA immediately and offered to provide a full refund. I chose to purchase an alternate model instead. Within 24 hours of the returned item, they had the new item shipped. Guys, these are the phenomenal. Don't look elsewhere. If they have it, just buy from them. Overall Rating
5 Star Review
 
Date Reviewed: 05/23/2009
rayforeman from AL
Member Since:
12/02/2005

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Reviews
Great to deal with. Freindly, efficient and professional. Lowest price. I will use them again. Overall Rating
5 Star Review
 
Date Reviewed: 05/21/2009
rwoolsey from KS
Member Since:
05/21/2009

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Reviews
Order processed and shipped in a single day. Overall Rating
5 Star Review
 
Date Reviewed: 05/21/2009
blubery52 from WA
Member Since:
08/26/2006

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Reviews
I was shopping for a particular 52" LCD TV that has only very recently become available. The Vann's site posted a price that was excellent and offered the opportunity to check a box to have them email me when they first had the item in stock. I checked the box, they emailed me about 2 weeks later to notify me that they had the item, I went to their web site and purchased the item there, and everything about the transaction proceeded smoothly and efficiently (including no pestering of me to purchase additional accessories). Overall Rating
5 Star Review
 
Date Reviewed: 05/18/2009
Casey_Bryson from AL
Member Since:
05/18/2009

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Reviews
After placing orders for the Samsung HZ15W Digicam on several sites (Computers4sure, Costcentral, and Fotoconnection) only to find out that each site did not have the item in stock - even though they confirmed that it was at the time of order - Vann's was a pleasant return to normalcy. I ordered it and within 4hrs I had e-mails for the order confirmation, purchase approval, shipping, and tracking from fedex. Quite a contrast to the tactics others use to delay and "secure" your order. Vann's is the real deal and the product is amazing. I will order from them again without hesitation. Thanks Vann's!!! Overall Rating
5 Star Review
 
Date Reviewed: 05/13/2009
tonystage from MN
Member Since:
05/13/2009

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Reviews
After ordering a Pioneer Reciever throughs Vanns, I immediatly received a confirmation email. Moments later received another e-mail from Vanns asking that I call to verify the order for security purposes. I called the number given and a breathing person actually answered the phone, no prompts.Because the shipping address was different than my billing address Vanns wanted to verify I indeed was the card holder. In all of my on-line ordereing I have never had a seller call to confirm for security purposes. Being a recent victim to idenity theft Vann's policies should be praised and should set the standards for other sellers. After verifying that I was the purchaser I received yet another prompt e-mail stating the product had shipped and was given a tracking number. Pricing through Vanns was competitive but their excellent service makes them the best buy. There is nothing more I could ask or expect from a seller. 10 out of 10 Overall Rating
5 Star Review
 
Date Reviewed: 04/30/2009
ElectricFushiaBoy from WA
Member Since:
05/17/2007

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Reviews
My order came a day earlier than scheduled, I will certainly recamend Vanns to my friends. Overall Rating
5 Star Review
 
Date Reviewed: 04/16/2009
DonnaBeth from WA
Member Since:
04/16/2009

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Reviews
When I ordered my Panasonic digital camera two years ago, I followed advice I found on dpreview.com from a customer review, recommending Vann's. Service was fantastic, price great, and shipping free and fast. I just ordered another camera from them on April 13 and it was delivered on April 15. Once again, great price and free and fast shipping. Vann's is just fantastic. Overall Rating
5 Star Review
 
Date Reviewed: 04/15/2009
milrob from NJ
Member Since:
04/15/2009

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Reviews
I'M SO SATISFY WITH VANNS SERVICES THAT NOT ONLY DID I PURCHASE A PIONEER ELITE RECIEVER, WITHIN A WEEK I WENT BACK ON LINE AND ORDER KLIPSCH QUINTET SPEAKER SYSTEM AT A REASONABLE PRICE; WITHIN THREE DAYS I ORDER A 32"LCD PANASONIC TV FOR MY BEDROOM. NO PROBLEMS Overall Rating
5 Star Review
 
Date Reviewed: 04/09/2009
thanksohio from MI
Member Since:
04/09/2009

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Reviews
Double charged my credit card. Called and was told it was a "computer issue." Have not corrected it after 4 days. Stay away from them! Overall Rating
1 Star Review
 
Date Reviewed: 04/02/2009
xboss from OR
Member Since:
04/02/2009

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Reviews
I bought a varied package of Mirage speakers for my 7.2 surround setup.. the speakers are awesome..and at a great price and delivered when said..all in all Vanns gets a two thumbs up from me Overall Rating
5 Star Review
 
Date Reviewed: 04/01/2009
meni from unknown
Member Since:
04/18/2006

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Reviews
Vanns is a store i only recently discovered, i am sorry for that. amazing customer service, the person on the phone was professional and knowledgeable. he helped me build my speaker system, and offered me deals i didnt notice on the website which made my deal even sweeter. i highly recommend them for their selection, prices and customer service. Overall Rating
5 Star Review
 
Date Reviewed: 03/16/2009
Bama85 from AL
Member Since:
03/16/2009

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Reviews
One of the best customer services I have dealt with in years. When I called to get clarification on delivery information a real person answered and was able to give me a response in seconds. Finally Vann's was able to get this TV to me quicker than the Sears store here in Birmingham. Overall Rating
5 Star Review
 
Date Reviewed: 03/12/2009
toddt007 from KY
Member Since:
03/12/2009

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Reviews
I purchased almost all of my HT Through vanns. Never a problem here!!! VERY satisfied, and will buy from them again in the future! Overall Rating
5 Star Review
 
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