Whirlpool Cabrio WTW6400SW Washer

HORRIBLE MACHINE...TERRIBLE CUSTOMER SERVICE - WASTE OF $$

Posted 1 day ago - I bought the Cabrio in Sept 2007 for $870. starting getting noisy about 1 yr after purchase, 2 yrs after purchase it started leaking all over during the spin cycle & it was so noisy ~ I wasn't able to have a conversation anywhere near the laundry room even with the door shut. Took machine to business in which I purchased it at to have it looked at. They ordered 3 parts for the machine & said it would cost over $500..thankfully I bought the extended warranty, but they wouldn't guarantee that that would fix the noise problem. One of the parts, which is the outer tub, has been on backorder for over a week & once they get them in, it will take another 7 days to get it delivered to the store(apparently they refuse to use overnight or even 2 day delivery service). And then of course the time to get it actually fixed. I will be without a washing machine for about a month by the time I get it back. I've called Whirlpool who doesn't seem to care, and they passed me on to the warranty dept, who then told me that they don't handle the extended warranty part(the one gal ask..how many times have you had your washer serviced? I told her this is the first time...and she was like oh, no big deal then - but for me its one to many times for a 2 yr old $870 washer!!! then she told me to contact the ext. warranty dept, in which they proceeded to tell me that there was nothing they could do but have it fixed...and wouldn't approve for a new washer until the service dept had given it a "unrepairable" marking. The business in which I purchased this from tried to do everything they could to have my washer replaced but Whirlpool wouldn't budge. I have contacted an attorney as with this many issues with so many machines, something needs to be done. These machines should not be on the market...they are junk, don't waste your money!!

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Manufacturer will not stand behind their product

Posted 1 month ago - "I purchased my Cabrio washer 1/4/2007 about a month ago I started getting an F-1 error when I start my washer, in researching the internet it appears that the F-1 error code is common on this washing machine, and also found that this was a recall item with these washing machines. When I called the customer support department at Whirlpool regarding the problem, the person who was helping me was extremely rude she advised that yes this is a problem with the washing machines but mine was not part of the recall. When I asked why, she could not give me an answer other then the serial/model number on my washing machine was not listed on the recall. Even though the recall was for the same exact problem I was having. I am extremely unhappy with my washer, whirlpool and the customer service department. I would NOT purchase this washer as it is probably break down in 3 years or less and the manufacturer will not stand behind their product"

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747

Posted 1 month ago - my wsher turnned into a jet the noice is like a 747, i am waiting 3 weeks for parts. I am glad that i had a service contract, whirlpool is very nice but this is a BOMB! I have a service dryer that now is 20 years of and old washer lasted 26 years

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Read reviews from owners past the 12 month mark

Posted 3 months ago - Bought this washer from Sears, but posting reviews wherever I can so others don't experience the mess! I did buy the extended warranty which appears to be saving me between $400 - 800 dollars! If you buy this washer, please spring for the extended warranty past 3 years. Some of the dislikes are similar to others on here: the wrinkles from ANY spin cycle are deep which means they do not come out in the dryer, even after shaking out each article prior to tossing in the dryer. Some items are torn up (loose threads on anything will mostly likely result in a ruined article, including towels). The worst part is that I have, what I now know is common, an F 50 error code followed by an Sd error code! Been trying for 45 min to get the same 8 min left on the cycle to just drain! The repair guy is coming on Saturday but I dont see a one visit repair in my future! Just be aware that these problems (based on today's research) seem to be frequent occurences for the washer at 12 - 24 months old.

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JET-ENGINE LOUD, OR $500 ANNUAL REPAIR!

Posted 4 months ago - I am so disgusted with this Washer. I convinced my wife that it was a high-quality machine, given Whirlpool's reputation. Was I Misled. After only 6 months, it began getting loud, and after 1 year, it turned into an engine roar. We called the repairman, and sure enough, >$400 repair for a main bearing and tub. I asked the repairman - is this something I'll need to replace every year? His answer, well, you don't have to replace it just because it gets loud. So that's the NEW Whirlpool. Jet-Engine Loud or $500 annual repair.

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WHIRLPOOL WILL NOT STAND BY THE CABRIO...WATCH OUT!!

Posted 4 months ago - If the manufacture wont stand by their product, RUN!! I bought this machine in late 2007. I loved it until the main tub and the outer tub stick together causing it to not float. This causes it to think it's overloaded when it's not. I have to manually "Drain and Spin" and hope the same error doesn't come up. This means I'll wash the same small load 3-4 times. What's worse is the tech that came out said this is common and it's a $730 complicated fix. If you just happen to be past 1 year you're screwed. Whirlpool wont cover it. So now I stuck with the choice of spending $730 and hoping that all the other problems that are on these reviews don't happen or buying another washer less than 3 years after I spent $900 for this one..... THANKS WHIRLPOOL!!!........DON'T BUY ONE!!!!! WITH ALL THESE COMPLAINTS IT'S RUSSIAN RULET!

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So Disappointed!!

Posted 4 months ago - I am so disappointed in this product!! We had a fire in our house 2 1/2 years ago and lost our previous machine, which was 7 years old and working great. We received insurance $$ to purchase new appliances and were excited to choose a new W/D set and looked at many different options. I now wish we would have bought the LG set at Best Buy. Unfortunately, we spent almost $800 on this piece of crap at Sears. It now is displaying the dreaded F50 error code and when I called to check on repairs, I was informed that it would cost at least $450 to repair!! That is totally unacceptable! Whirlpool needs to wake up and realize that they are selling people junk and take this thing off the market!!

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Junk!! DO NOT BUY!!!

Posted 4 months ago - Bought this washer/dryer set a couple years ago thinking we would get the front load results from a top loader. This machine tangles clothes in the worst kind of way. Everything ends up in a wad, so the clothes inside the wad do NOT get clean. You can also see the dirt on top of the item that 'swallowed' the rest of the items. My daughter and I are continually buying new bras because even on the gentle cycle, it seems to bend underwires to the point of no return. This is a mess of a washing machine. The dryer is also horrible. It wads up clothes so bad, you have to iron things that you shouldn't have to. The dryer is also VERY noisy. Even with our laundry room door shut, it is still loud and annoying. I do NOT recommend this washer and dryer to anyone. You will regret it. Wish I had the money to buy another. I would love to replace it!

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Do Not Buy, Poor Design

Posted 4 months ago - Owned for less than a year. One day washer dumps entire load of water on our second floor laundry room floor. Repairmen comes out, dumps about $5 in coins out from the water pump removed from the bottom of the unit. $300 repair. Apparently the Cabrio designers have never actually used a washer in real life, where coins occassionally get left in pockets. So the Cabrio sucks up coins out of the wash bin, they lodge in the water pump, and eventually they break a hole in the $300 pump and soak your home. Owned washers for 20 years and never had to think about coins. With the Cabrio, I now get to spend my time carefully going through every pocket in the wash so the shiny $900 devil doesn't destroy my home and cost me another $300 washer repair. Great job Whirlpool, thanks for making laundry stressful.

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I HATE MY WHIRLPOOL CABRIO

Posted 5 months ago - I bought a Cabrio 2 years ago and every time I use it I wish I had bought a different washing machine. It does small loads just fine. When you put a lot of clothes in it of different weights and sizes they end up tangled into a nightmare. I also do not find that when I wash a lot of clothes that they come clean, my old style washer did large loads well. I hate washing sheets in it as they end up in a ball on one side of the machine then it gets unbalanced. I paid a huge price for this machine and hate it. One in every 3 loads I wash gets unbalanced even if I load it well and pay attention to how I load it. Yes it holds a lot but does not wash a lot at one time well. If I load small wash loads it does fine. The Cabrio also does not wash bulky items well. Yes they fit, but do not come out clean due to the fact that there is not an agitator.

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What was I thinking

Posted 1 year ago - I bought this machine 1 1/2 years ago. It was a very costly mistake. I was talked into buying this machine because of the large tub capacity. Day one this lid fell down onto my son's thumb breaking off the entire nail. I knew that this was a dangerous feature having windshield glass for a lid. I called to return it and the store would not take it back. After contacting Whirlpool via e-mail and telephone, they were of no help to me either. This machine is certainly not work the price. It is a safety hazard. Don't waste your money. I will never buy another whirlpool product because of the way they treated me.

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JUNK

Posted 1 year ago - Throws waters all over the floor, goes off balance every load, won't turn on. Bought 5/05/2007 had problems from first day, repairman came out again today ordering parts that have been replaced already can't seem to be able to fix it.Have Master Protection agreement 5/05/2011 will keep calling for repair.

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Whirlpool Cabrio Washer

Posted 1 year ago - I have had by Whirlpool Cabrio washer since March 14th and I really enjoy using it. I had a Maytag washer prior to this washer and I had a lot of problems with the Maytag. My daughter recommended the Whirlpool Cabrio and I'm glad she did!!!

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Cabrio Disappointment

Posted 1 year ago - I purchased my Sixth Sense Cabrio washer and dryer less than two years ago, and was noticing a noise during the spin cycle. The repairman just told me that I need a $360 repair on this almost new machine, for a bad main bearing: they have to replace the whole tub for that! I took a second job to pay for my washer and dryer, after years of using very old ones, which never gave me any trouble, by the way. I have contacted Whirlpool, but have little hope that they will reimburse me for at least the parts for my repairs. I'm a single mom, and can't afford these repairs-I'm about ready to buy a used washer and junk this one. Any comments? I am angry and disappointed, and in a state of disbelief that a company could promote a product that functions so poorly, yet costs so much money.

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WORST SET I HAVE EVER BOUGHT!!

Posted 1 year ago - THIS IS THE WORST SET I HAVE EVER BOUGHT. I CAN'T EVEN REMEMBER EVERTHING THAT HAS GONE WRONG WITH BOTH OF THEM THE MOMENT I BROUGHT THEM IN MY HOUSE!!! I BELIEVE EVERY THING THAT COULD POSSIBLY BE REPLACED...HAS BEEN REPLACED

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